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Transforming a dated website into a modern hub for information about biosimilar medicines | Tony Vergara

Transforming a dated website into a modern hub for information about biosimilar medicines

We designed a new website to help the advocates for generic and biosimilar medicines and drive engagement with their users and bring their brand to life.

PROJECT DURATION

We spent 8 weeks conducting discovery and setting the strategic foundation for the website redesign.

MY ROLE

In this project with Blue Water, I conducted discovery research and onboarding sessions for the rest of the team, as well as drafted a sitemap and wireframes.

TASKS & DELIVERABLES

Project Discovery, Sitemapping, Wireframes

What was the ask?

Modernize the Website to Update Brand Perception

The Generic Pharmaceutical Association (GPhA) has advocated for generic and biosimilar medicines since 2000. Looking to update their brand perception, educate their current and prospective members about the benefits of generics, and compel their members to support advocacy efforts, they rebranded themselves as the Association for Accessible Medicines (AAM). AAM selected Blue Water to redesign/rebuild their site using Drupal to help tell this new brand story. The new site had to be approachable and conversational, instead of cold and scientific.

UX Discovery

Rapid UX Report

Coming out of our discovery phase, we drafted a Rapid UX report to communicate our findings and our recommended strategy for how we believe the association should move forward. Discovery Findings We sought answers to our team's open questions and investigated the data we had to build a representative picture of the client's audience that were based on real user feedback and data. Personas & Journey Maps We outlined personas and journey maps for six of their primary user audiences to help communicate the overall strategy for the website back to our stakeholders to begin laying the foundation for the design and content strategy.

  • Congressional Staffers
  • Patient Advocate Groups
  • Media
  • Non-Member Companies
  • Patients
  • FDA Employees

This is a screenshot of one of the personas we identified on the AAM site, Congressional staff members. This persona includes a sample scenario, pain points, and key website needs, as well as some rough demographic information.

UX Design

Wireframing

We designed wireframes of the homepage, and four other interior pages with a specific focus on a template-based content hierarchy and create visual representation of site depth to make the site more scalable. Since the AAM team was looking to improve their brand awareness through thought leadership and registration processes for their main event, our wireframes included pages for these, as well as a sample landing page and interior content page. Our initial wireframes helped the AAM team better visualize the navigation elements and page layouts for the proposed sitemap and they were excited to begin the visual design, so the wireframes were approved quickly with minimal revisions to the layouts and content hierarchies. From here, we updated the creative brief to document any relevant findings and feedback that would help onboard our graphic design and content strategy teams to continue work on the project. We were available for brief consultation with those teams to share our research findings and ensure that the strategic plan for the site was reflected in those phases of the project as well.
What were the outcomes?

Here's What We Accomplished

Project Lessons In this project, the main lesson I learned was to avoid using the organization structure as our navigation mental model. Since the association was looking to improve brand perception and recognition, we made the sitemap more actionable and directly focused on the three major themes of advocacy, impact, and action. Project Outcomes This project won an Acquia Engage award in 2017.

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